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Call Center Software Description

Call Center Software CCS21 is one of our key product satisfying the needs of Service Provider co's

Primetech software is committed to provide secure and reliable software solutions, and aimed at high customer satisfaction. Call Center Software - CCS21 is developed as our key product to facilitate small to medium level companies including SOHO users for increasing overall speed & efficiency of their service call related activates which in turns satisfy the clients. It provides most user-friendly environment under windows platform and its password protected interface stops accidental or intentional misuse of it.


The data entry part of the software contains entering details of products, customers, engineers, calls logged, calls allocation, calls completion, AMC renewals and warranty renewals, etc. Finally at the output, this software gives more than 16 quick sophisticated, functional and analytical reports giving you complete details about day- to- day service activities.

Satisfied customers with repeated business and well performing employees are the major benefits you enjoy with this software.

It manages:
Details of Clients, their Products and parts consumption.
Details of daily Service and general calls, engineer allocation and their feedbacks.
Details of Preventive Maintenance, Warranty and AMC.
Purchase details of parts consumed by clients.
Daily "To Do" activities with its future reminder.

Call Center Software Limitations

Flexible

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