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DataTrack System Description

Web-enabled service and support management

Designed for helpdesks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an affordable, all-inclusive solution for organizations of all sizes and types.

The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments and much more.

An ideal blend of functionality, innovation, and ease-of-use, the DataTrack System enables you to deliver quality service while helping to reduce costs.

Features (What's New)
A robust, web-enabled service management solution, the DataTrack System 2005 Second Edition sports over 50 new features and just as many visual and underlying improvements.

Major Enhancements to Server, Desktop Client and Web Client (Second Edition v2.5)

* Inherent, managed support for high-end databases (MySQL, Microsoft SQL Server 2000/2005, Microsoft Access, Oracle, and ODBC)
* System-wide support for user-defined, custom fields
* System-wide support for file attachments
* System-wide support for activity log functionality
* System-wide support for object linking and embedding – link to related DataTrack System objects
* Attachment linking – link to files on the internet, network or local computer, without embedding
* Redesigned and enhanced reporting system with support for custom reports and queries
* Inheritable Group Policy and enhanced security profile management
* Data Access Policy – grant or deny access to resources and information based upon type of data or content
* Improved automation subsystem and rule-matching algorithm
* Improved notification subsystem and notification configuration
* Server Console Configuration Mode and Safe Mode – enables server configuration while existing service instance is running
* Web Client domain pass-through authentication – automatic authentication upon accessing Web Client without need to enter username and password

Other Desktop Client Changes and Enhancements

* Global user-defined fields support for work orders, users, companies, assets and knowledge base articles
* Global attachment support for work orders, users, companies, assets and knowledge base articles
* Global object linking and embedding for work orders, users, companies, assets and knowledge base articles
* Global support for activity log functionality
* New Quick Find feature
* New note functionality found in File menu
* Right-click print functionality
* Quick access to print command for work orders, users, companies, assets and knowledge base articles.
* Enhanced batch-edit functionality
* Enhanced batch-edit security policy functionality
* Improved shortcut key support
* Improved search and query support
* Various other usability and underlying enhancements

Other Server Changes and Enhancements

* Database configuration and management (support for various database types)
* Database Upgrade and Migration Wizard
* Redesigned server settings window
* Redesigned and enhanced rules-based automation configuration and administration
* Redesigned and enhanced Web Client configuration
* Customize Web Client forms and fields layout
* Improved Web Client customizability
* Improved security policy management with group policy
* Improved event logging
* Customizable rule notification
* Various other usability and underlying enhancements

DataTrack System Limitations

14 days trial

DataTrack System Version History

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DataTrack System User Reviews

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