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HelpBox Description

Web-Based Help Desk Software Made Easy

HelpBox, from Layton Technology is a web-based help desk solution that is so simple to use, you’ll have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, HelpBox can do it all!

Everything you need is included, all at one surprisingly low cost. HelpBox provides a simple, configurable solution, that gives you the assurance of delivering customer service second to none! No more add-ons, no more modules, no more breaking the budget. HelpBox does what you want, when you want, right out of the box. HelpBox comes packed with all the advanced features you expect from a high-end solution but without the price tag.

So, don’t pay more for software that doesn’t deliver. Get the most customisable, money-saving, web-based help desk software available today. HelpBox.

Some Key advantages include:

* Multi-user access from anywhere with Web access
* Search solution knowledge base for troubleshooting
* Full e-Mail integration between end user to IT tech and tech to tech regarding requests, alerts, assignments and escalations (also works with Exchange)
* Multiple request forms for different departmental uses (such as Helpdesk, HR, Billing, etc.)
* Customizable assignments of requests to technicians based on skills and work load
* Integration of Active Directory to import end-users
* Auto templates with solutions for notes and communication
* Task scheduling
* Notification banner (white board announcements)
* Customizable screens (forms), fields and reports
* File Attachments to requests (such as screen shots)
* Customizable escalation process using color coding and auto assignment
* Comprehensive statistical and user-defined reporting (including history from any field)
* Fully scaleable (Access or SQL Server databases)
* Automatic escalation of calls and color coding of different escalation levels allow an 'at a glance' appraisal of how well Service Level Agreements are being met.
* Links dynamically to AuditWizardTM database, identify assets against End Users and show all inventory information as held by AuditWizard
* Simple to install and intuitive to use and much more...

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