Soft82.com » Windows » Business » Applications » Hero Help Desk System 3.5.1.0

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Hero Help Desk System Description

Web Based Help Desk Solution (ticketing, knowledge base, CRM, email) On-Demand

This hosted web-based help desk software solution will help your company offer Heroic customer support.

Includes help desk, trouble ticket, knowledge base management, asset management, and CRM (Customer Relationship Management) functionality.

If visitors don't find the information they need in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email.
This elegantly designed software is based on suggestions from our thousands of Help Desk clients since 1999. We believe this is the best .NET customer support software solution available. Our software is affordable, but never cheap. Available in hosted format (SaaS) or purchase at one inexpensive price.

Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents, clients, issues etc., Twitter integration, Assets Manager, client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, reporting, escalations, category based alerts for important current information, upload files, store and send internal documents (memos), email clients by group.


Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.

Hero Help Desk System Limitations

45 day free trial. If your company decides to offer payment information, $25 per month for two support agents and up. Same product is available for trial download and for sale at www.HelpConnection.net.

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Hero Help Desk System User Reviews

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