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IT GRC Process Management Pack for System Center Service Manager Description

End-to-end compliance management and automation for desktop and datacenter computers

Today’s IT organizations often find it challenging to comply with IT governance, risk, and compliance (GRC) initiatives, whether they are mandated regulatory laws or required internal policies and guidelines. Such work is typically manually intensive, time consuming, and expensive.

Microsoft System Center solutions assist medium and large organizations in managing and automating their IT GRC responsibilities; improving IT GRC program management efficiency while reducing costs; simplifying and consolidating IT GRC workloads; and increasing executive, audit, and management visibility into their GRC programs.

System Center Service Manager helps reduce costs and improve IT responsiveness through the power of its integrated platform. With built-in processes and workflows for incident and problem resolution, change control, and its configuration management database, Service Manager orchestrates activities and connects knowledge with System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.

The IT GRC Process Management Pack SP1 for System Center Service Manager—combined with the IT Compliance Management Series—helps customers understand and bind complex business objectives to their Microsoft infrastructure in an operationally efficient manner.

System Center Service Manager and these IT GRC solutions provide a customizable and extensible platform that enables customers and partners to implement additional GRC capabilities.

System Requirements

* Supported Operating Systems:Windows 7;Windows Server 2008;Windows Server 2008 R2;Windows Vista;Windows XP Service Pack 3

* Other Software:
o System Center Service Manager 2010 SP1
o Microsoft Excel 2007 or 2010 32-bit versions (optional)

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