Soft82.com » Windows » Business » Business Finance » Jet Service Desk 1.63
Jet Service Desk 1.63
| Developer | |
| Product Homepage | |
| Date Added | December 14, 2009, 10:26 GMT |
| License | Free to try (Shareware); $99.00 to buy |
| Last Week / All Time Downloads | 1 / 207 |
| Size | 3.7MB |
| OS Support | Windows All |
Jet Service Desk Description
Jet Service Desk is a high-speed HelpDesk/Service Desk which includes: Incident, Problem, Change
It's a high-speed HelpDesk/Service Desk system what include next workflows:
- Request Management
- Incident Management
- Problem Management
- Change Management
- Service Asset and Configuration Management
- Service-Level Management
- Knowledge Management
Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.
Additional modules and features:
- Events notifying system
- Reporting system based on Fast Report 4
- Administrator module
- Jet Service Desk Mail Gate
Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
- new request registration without responsible
- new request registration for current user
- adding comments and files to the request of current user by clients
- approach of start/reaction time of the request
- request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
Jet Service Desk Limitations
45 days trial
Jet Service Desk Version History
| Product | Date Added |
|---|---|
| Jet Service Desk 1.63 | December 14, 2009 - Latest Version |
| Jet Service Desk 1.61 | November 23, 2009 |
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