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MDLsolutions Dialer Description

Dialer - Predictive Dialer - Agent Disposition Interface

MDLsolutions Dialer - Predictive Dialer is a Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of businesses that are trying to effectively keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs.

Feature List:

1. ADI - Enhanced realtime individual agent disposition interface(agent views real time detailed information of the call that is being transferred to him, and can set the call disposition and client details during or once a call is complete).
2. Can process/run multiple call lists simultaneously.
3. Supports multiple agent groups. For example, call lists that focus on English speaking clients can transfer their calls to a group of English speaking agents, and call lists that focus on Spanish speaking clients can be transferred to a different group of agents that speak Spanish.
4. Imports comma delimited text files (.csv/.txt).
5. Custom Field Names.
6. Preview dialing.
7. Call status information.
8. Control panel for starting, stopping and monitoring calls.
9. Multiple call counters.
10. Multiple enquiries/actions per call.
11. SQL database record progress status.
12. System status.
13. Call action interface with multiple action support.
14. SQL database action view.
15. SQL database call records view.
16. Call transfer list.
17. Call configuration parameters such as call rates,
max dial time, start stop times, configurable SQL string, multiple email
notification server and failed call notification settings.
18. Scrub list / (do not call list) import.
19. Inward call recording.
20. Comprehensive logging that supports standard and debug mode.
21. Answering/fax machine detection.
22. Custom call progress detection.
23. Extension "log on"/"log off" call notification Windows application.
24. 3rd party integration.
25. Detailed call reporting.
26. Multiple call list management.
27. Call list detail export (.csv).
28. Date/time reminder (Calendar events).
29. 3CX plug in for integrated dialer/agent dispostion/3CX queue functionality.
30. Inbound dialing, simply direct inbound calls to 3CX queue and ADI will update once
call is transferred to agent.
31. Dialer control (start/stop calls) from ADI interface.
32. Successfully tested with Asterisks, using the 'transfer' action navigation
directly to VoIP phones, through Asterisks IP PBX. Check FAQ's for quick setup.
33. Runs on Microsoft Windows 2003 and Windows XP, requires .Net 3.5

MDLsolutions Dialer Version History

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MDLsolutions Dialer User Reviews

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