Soft82.com » Windows » Business » Applications » SupportCalls with Outlook 4.0.6825

View screenshots

SupportCalls with Outlook Description

An add-on solution for Microsoft Office Outlook that makes it very easy for your helpdesk team

The only comprehensive helpdesk system entirely integrated seamlessly within your Microsoft Outlook , transforming it from a simple email client to a full fledged service provider.

SupportCalls system is an add-on solution for Microsoft Outlook that makes it very easy for your helpdesk team to manage support requests from your end-users submitted by email, phone calls or web.

Features:

Microsoft Outlook integration
Separate Managerial and Client install
No change required to default Outlook security settings
Use a public folder or a shared mailbox
Convert phone calls, emails, appointments, tasks to support cases
Drag-and-drop conversion of emails to support cases
Incoming email monitoring and automatic processing
Schedule appointment, assign task in technician's mailbox
Import callers/technicians from local address book or GAL2
Automatic notifications of Email and SMS3 to helpdesk events
Automatic assignment of technicians to new support cases
Assign and enforce Service Level Agreement (SLA) on support cases
Asset Tracking and Management
Access control mechanism for non-admin staffs
More than 30 Outlook views designed for different helpdesk perspectives
Keywords and advanced search options in Outlook folder views
Integrated statistics - Reporting, Charting, and Data Analysis
Use Skype/modem phone to make outgoing calls
Technician Web Access (TWA) - AJAX4 enabled ASP.NET site through which remote technicians can work on support cases with a browser.
Customer Web Service (CWS) - AJAX enabled ASP.NET sites through which end-users can submit, escalate, withdraw, reopen or check status on their support cases online. Include a self-service web knowledge base.
Save support requests, KB articles or other Outlook items to filtered webpage (.htm,.html), web-archive single file (.mht), Microsoft Word documents (.doc), Adobe Portable documents (.pdf), Paper Specification documents (.xps).
Integrated knowledge base in Outlook as well as on Web Access.
Select a KB article, convert it to DOC, MHT, PDF or XPS document and automatically attach to emails in two clicks!
Export cases to external database - Access, MS SQL, MySQL, Oracle etc.
Available in Standard and Professional Editions
Supports English, Español, Norwegian, Dutch, Deutsch and French languages
Fully supports Outlook 2010New!.

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly.

SupportCalls with Outlook Limitations

30 days trial

SupportCalls with Outlook Version History

SupportCalls with Outlook Download Button For Your Site

If you want to place a Download Button for SupportCalls with Outlook on your website just insert the following code:

If you want a Link to this page you can use one of the logos bellow:

SupportCalls with Outlook User Reviews

New Applications Software

Analyse-it! Standard Edition May 25, 2012 Transform Microsoft Excel into a comprehensive, easy-to-use statistical analysis package				MTools Ultimate May 24, 2012 The Excel Addin for Controlling and Reporting
Paperless May 22, 2012 Sustainable. Responsible. Powerful. A paper free life - all from your PC				Send Messages Personally May 22, 2012 Sends messages to the multiple recipients
gExploreFTP May 22, 2012 gExploreFTP provides access to Google Docs through any FTP client				ZUD (CMMS) May 21, 2012 Computerized Maintenance Management System (CMMS) database, single user version
Flip PDF May 21, 2012 Create online flip Books, digital edition, magazine from PDF				Alpaca Manager May 21, 2012 A software package to help you manage your Alpaca herd
Hermetic Word Frequency Counter Advanced May 18, 2012 Counts word frequencies in a file or on the clipboard				Nitro PDF Professional May 18, 2012 Create, edit and convert PDF files
Active Phone Server May 17, 2012 Speaking answering machine, Caller ID, Email Checker, Autodialer and more!				Portfolio Analyst May 17, 2012 Offers a powerful and flexible portfolio analytics
Novel Score May 17, 2012 Calculates the Type Token Ratio (Expressive Vocabulary) in any text				Zotero May 17, 2012 Grab your research with a single click
PosterPrint May 17, 2012 Print multipage posters and banners				KRO4BILL May 16, 2012 Invoice creator for many companies
Bluebeam Revu Standard Edition May 16, 2012 An intuitive PDF solution, designed for users who want to improve the way they work				Personal Cards May 15, 2012 With Personal eCards, it is easy to show those you care about that they are always in your thougts
TransTools May 15, 2012 A free collection of tools specially designed to help translators				SEVENPAR (English) May 15, 2012 Spatial Helmert transformation with seven transformation parameters

Last 7 Days Most Downloaded Applications Products

Microsoft OneNote 257 downloads Microsoft Office OneNote 2003 gives you an easier way to take, organize, and find your notes and...				Easy Flyer Creator 171 downloads Design Flyers, Brochures, Leaflets just in 5 minutes, Free Templates available
Microsoft Office Professional 139 downloads Power your business with Microsoft Office Professional 2010				Adobe Acrobat Professional 125 downloads Protect documents and accelerate information exchange with PDF
PDFCreator 106 downloads PDFCreator is a free tool to create PDF files from nearly any Windows application				Mobile Phone Tools 86 downloads Official Mobile Phone Tools Home page
Splitcam 80 downloads SplitCam is a virtual video clone and split video capture driver				WordPerfect Office X3 75 downloads Corel WordPerfect Office X3 - Standard Edition is your one-stop office suite. Ideal for large...
MicroAdobe PDF Reader 71 downloads MicroAdobe PDF Reader is a professional reader for PDF documents				Microsoft Office 2007 Help Tab 55 downloads An add-in for Word, Excel and PowerPoint 2007 that adds an additional "Help" tab

All Time Most Downloaded Applications Products

Microsoft OneNote 125,724 downloads Microsoft Office OneNote 2003 gives you an easier way to take, organize, and find your notes and...				Easy Flyer Creator 85,850 downloads Design Flyers, Brochures, Leaflets just in 5 minutes, Free Templates available
Microsoft Office Professional 29,230 downloads Power your business with Microsoft Office Professional 2010				Adobe Acrobat Professional 13,336 downloads Protect documents and accelerate information exchange with PDF
PDFCreator 95,457 downloads PDFCreator is a free tool to create PDF files from nearly any Windows application				Mobile Phone Tools 57,269 downloads Official Mobile Phone Tools Home page
Splitcam 31,122 downloads SplitCam is a virtual video clone and split video capture driver				WordPerfect Office X3 62,539 downloads Corel WordPerfect Office X3 - Standard Edition is your one-stop office suite. Ideal for large...
MicroAdobe PDF Reader 11,772 downloads MicroAdobe PDF Reader is a professional reader for PDF documents				Microsoft Office 2007 Help Tab 12,782 downloads An add-in for Word, Excel and PowerPoint 2007 that adds an additional "Help" tab