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SWORD Description

Service Work Order Routing & Dispatch

SWORD is a complete Customer Service and Order management software application. The application is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. Plus SWORD has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Moreover, SWORD is a very powerful tool for tracking orders that need to be dispatched to field service personnel.

SWORD includes solutions for the following service business challenges:

* Service Orders, including Scheduling, Dispatch and Routing tools
* Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports
* Customer Relationship Management (CRM), Letter and Proposal Campaigns
* Execute Customer Satisfaction Surveys and Track the Results
* Maintenance Plan Tracking and Documentation
* Drag and Drop Scheduling Calendars for Service Orders and Personnel Scheduling
* Track Expenses

SWORD is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular among in-house maintenance and IT departments.

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SWORD User Reviews

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