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TelcoMgr Description

A software application suite for Telecom Auditing, Telecom Expense Management and Help Desk

TelcoMgr is a software application suite for Telecom Auditing, Telecom Expense Management and Help Desk resources for telecommunication professionals. TelcoMgr is designed to help you accurately record your business telephone and data services. The program is designed to be used for multiple customers such as a vendor may wish to maintain or for an end-user with multiple locations.

The TelcoMgr relational databases are designed to be a central repository for the following information and discrete documents:

* Master Telephone Company (Telco) or Service Carrier account data.
* Detailed line, circuit and/or service data, including summary cost, Data Network Elements and Carrier Network Elements.
* A Customer/Circuit Telco history log for each customer/location that is created and maintain in chronological order.
* Contract Management module provides a comprehensive method of recording Carrier Term Contract information.
* Telco Rate Comparison Table and Worksheet. Plus, a Baseline Expense Template, which may be copied to as many Customer/Location records as needed.
* Telco Glossary of common and uncommon terms.
* Set Automatic Reminder Alarms for adds, moves, changes, contract expiry/renewal dates and Telco Orders.
* A comprehensive equipment or asset management database for standalone equipment or complex systems.
* Lookup table of Universal Service Order Codes (USOC).
* Expense Log by time-line, location and/individual expense items.Track Telco adds, moves and changes from origination to completion with our new Service Ticket or Work Order feature.
* Telco history enhanced with a new document warehousing and indexing feature, which allows the attachment of PDF, image, HTML and Excel files.
* Attach electronic contract copies as PDF, image file, or HTML to the Customer/Location Managed Service Contracts data.
* User Telephone Directories can be easily created, printed and edited.

Key Features and Benefits:

* TelcoMgr is network-compatible and can be licensed for use by multiple users simultaneously.
* Dynamic Weekly and Monthly Planning calendars are linked to Histories requiring follow-up action, Reminders and Managed Service Contracts.
* Many report options are provided, including summary reports of existing Telco information, and detailed reports for new, or planned changes.
* Robust Help Desk search and report features.
* Follow-up checkboxes and dates added to the History Table for easy tracking of activities that require a follow-up.
* Import or Export a file using this IMPEX optional module is ideal for moving individual Company or Location files, along with the associated database tables.
* Selectively copy Circuit and Expense Log tables to Excel.
* Copy Baseline Expense Template to Expense Log with a new date. (Like coping a spread sheet for a new month of expenses.)
* Spell Check any field on any window, simply press the F7 Key.
* In addition to the Standard Single User version, a Professional Edition and Site License are available.
* Runs in Win'95, Win'98, Win2000, Windows XP, Windows 7, Windows 2003 Server, Windows 2003 64 Bit Server, and Vista.
* TelcoMgr is network-compatible and can be used by multiple users simultaneously.

TelcoMgr Version History

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TelcoMgr User Reviews

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