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Unite Call Center Description

Unite Call Center for Skype is 100% software based, truly business-class customer communication

Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can work from a main office, or branch offices using Skype. They can set up home offices and still be a part of the call center. They can even log in while they are traveling and receive calls as though they were still in the office.

Skype for Business offers many attractive low-cost deals such as Unlimited World calling, Unlimited US and Canada, and other calling plans etc., which complements high Call Center call volumes which can result in substantial cost savings to you.

Features and benefits of Unite Call Center:

100% Software based
No expensive hardware to buy, maintain and support since Unite Call Center is 100% software based.

Powered by Skype
Unite Call Center is built on top of Skype which already proven reliable VoIP communication medium. Using Skype provides unique advantage of location independence and the user can sign in from anywhere in the world and take/make calls.

Advanced Call Management
Unite Call Center can handle multiple incoming/outgoing calls in real-time using the multiline feature. This feature allows making use of Single/Multiple Skype ID to be used to open multiple lines to handle multiple calls at the same time. It is very easy to add/open the multiple lines for scalability in real-time according to volumes of calls.

Multi-stream Contact
All the commercial Call center systems only allow forwarding calls to only physical telephones. Employees have to be at their phones to receive calls. Using Unite Call Center solution supports multiple streams including voice call, chat, Skype click-to-call, call conferencing etc.,

Skill-based Call Routing
Unite Call Center comes with features where Administrator can define the skill level of each agent. The calls in real-time are intelligently managed using skills-based call routing.

Intelligent Call Queuing
Unite Call Center uses unique algorithm to manage all the incoming calls before routing them to concerned agent belonging to particular skill set for answering that type of call.

Call-back Option
Unite Call Center provides a unique call-back feature which allows the agent to automatically dial the pending calls in his queue to the customer which were received during the non-office hours from respective customer using the Unite Call Center Agent Client software add-on.

Advanced Call Conferencing
Unite Call Center comes with built-in Call Conferencing which removes the need for complicated third party conferencing services which are very costly. Managing conference call is very easy and you can add people to conference by dialing their Skype ID, cell phone number or physical phone number.

Call Recording and Quality Monitoring
With Unite Call Center it is really very easy to record all the incoming and outgoing calls for every extension using the Unite Call Center Agent Client software add-on. The data gathered can be further used for Quality monitoring purposes.

Why Unite Call Center?

Call center technology is subject to improvements and innovations. Automatic lead selection or lead steering is also intended to improve efficiencies, both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimizing wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socioeconomic factors and past performance and percentage likelihood of closing a sale per lead. The concept of the Universal Queue standardizes the processing of communications across multiple technologies such as phone and email whilst the concept of a Virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand.

Setting up your own customized Call Center system, 100% software based, got ever so simple. Unite Call Center has been scorching the Call Center solutions market, upside down.

The product primarily focuses on creating a niche in the application deployment scenario, by competing with the best of the best. The best part about this application is its 100% software based, and easy to control and modify as per customer’s requirements. The Call Center application software was designed and implemented with objective, keeping in mind increasing prices and usability.

Unite Call Center is the Skype based call center application which is useful for organizations, to communicate amongst their employees. Unite call center offers features such as auto attendant, Call Transferring, Voice Mail capabilities, Email notification, Chat notification, SMS notification facilities. Using Unite Call Center application replaces the implementation of the hardware and software that is generally needed in the traditional call center applications.

Types of calls are often divided into outbound and inbound. Inbound calls are calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where agents place calls to potential customers mostly with intentions of selling or service to the individuals. It is possible to combine inbound and outbound campaigns.

Here are some of the features which Unite Call Center provides.

* Automated and centralized reporting and statistics.
* Interactive voice response (IVR) for callers.
* Intelligent skill-based routing for inbound actions across multi-channels, such as voice, email, and web chats.

Unite Call Center Limitations

15 days trial

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